Editions & Features
InTone is available in a number of custom editions to make sure that you get the set of features that is just right for your needs. Please contact us to hear more about our special pricing plans and tailored offers.
Scroll down to see the complete feature breakdown
Standard Edition
For services contact centers
Serving support and customer service centers, InTone standard features a full agent UI incl. live in-call emotion indications, with realtime management features
Plus Edition
For sales contact centers
Designed with tele-sales call centers in mind, InTone Plus comes with a full agent UI incl. live in-call emotion & risk indications, with realtime management features
Pro Edition
The power package
Call centers' managers and top trainers can enjoy the Pro edition using a full agent UI incl. live in-call emotion & risk indications, with realtime & Post processing imported calls features
Risk Edition
For risk-assessment contact centers
Made to serve underwriters, lenders and credit assessors, InTone RISK has full agent UI incl. live in-call emotion and risk indications, with realtime & offline risk assessment features.
Fraud-detection for insurance & underwriting
RA7, Nemesysco's Fraud Detection & Risk Assessment solution for insurance and financial call centers, combines the full power of LVA™ with mission-specific call scripts to help detect potential fraud and gauge risk.
InTone offers flexible monthly, annual and custom payment plans.
For a price quote and your 1 month free demo license click below
Feature Comparison
Standard Edition | Plus Edition | Pro Edition | Risk Edition | Risk Assessment Suite | ||
|---|---|---|---|---|---|---|
Features – Agent | ||||||
Real-Time emotion detection | ||||||
Call recording with full encryption | ||||||
Full agent-side emotion indicators display | ||||||
Interruption-free mode for agents* | ||||||
Agent’s call outcome feedback (optional) | ||||||
Personality type indication | ||||||
Automatic call priority analysis and triggers | ||||||
In-call risk detection and live insights | ||||||
Call script option | ||||||
Features – Manager side | ||||||
Risk-centric reports for scripted calls | ||||||
In-depth manager reports and dashboards | ||||||
Real-Time monitoring of all ongoing calls | ||||||
Post-processing & batch analysis of calls | ||||||
Teams-enabled architecture and performance analysis | ||||||
Real-Time monitoring of agent’s in-call emotions | ||||||
Real-Time monitoring of customer in-call emotions | ||||||
Export daily reports snapshots | ||||||
Real-time truth assessment on agent’s display | ||||||
AI powered insights | ||||||
Risk summary report and call recording player | ||||||
Emotion QA report and call recording player | ||||||
Full risk logging and reports | ||||||