InTone™ Suite for Call Centers
Driving Real-time results with in-call emotion detection
InTone.AI 2023™ enhances your call center with the power of true insight into the authentic emotions of your customers in every single call. And that’s just the beginning…..
The InTone™ system is easily installed and configured to meet your needs. Its friendly user interfaces are readily understood by operators & managers of different levels.
Real-time call supervision? No problem. Just looking for post-call analysis? We do that too.
Enhance your operators’ engagement skills and provide exceptional service by accurately identifying and reflecting the true emotions of your clients during sales or service calls. Monitor your agents’ performance, track stress and fatigue, and prioritize employee well-being to maintain a healthy and efficient call center. With InTone.AI, you can unlock a new level of customer satisfaction and agent success.
Boost your supervisory capacity and respond faster to client needs with InTone.AI. InTone.AI empowers you to provide real-time support to both clients and operators, ensuring a smooth and seamless customer service experience. With our automated data analysis, you can set quantifiable KPIs and targets to improve service quality and enhance overall call center performance. Plus, our stress and fatigue tracking features help you safeguard employee well-being and optimize operational efficiency.
Our focus is on customer satisfaction. We understand that effective communication is key to addressing customer needs and resolving issues efficiently. With our AI-powered software, you can easily identify recurring customer complaints and implement solutions to reduce call center workload. By optimizing your communication and response strategies, you can ensure that customers’ needs are properly understood and expertly addressed, leading to increased satisfaction and loyalty.
Your workspace is valuable, which is why InTone.AI™ provides its invaluable insights in a compact floating window that can even run in the background, giving you the flexibility and freedom to manage your tasks without interruption.
The operator's interfaces enable intuitive in-call understanding of the client's true emotional responses, interests, and satisfaction level, as well as real-time warning signs in InTone.ai's risk assessment editions.
Start and end calls analysis seamlessly with InTone.AI. Call priority scores are automatically analyzed and sent to the manager's dashboard, while simultaneously being recorded and stored for later review.
InTone.AI™ enhances managers' supervision abilities both in real-time and with a rich set of offline tools and focused performance data. This combination of call escalation monitoring, access to emotional insights of ongoing calls, and in-depth drill down into recorded calls for reporting and training purposes helps managers excel at their tasks.
InTone.AI uses a series of advanced algorithms to capture both operators' and customers' true emotions, as well as their engagement styles.
InTone.AI is fully compliant with GDPR regulations and takes great care to protect all personal data from end-to-end. All data is encrypted and stored on-premise, ensuring that all processing and storage is done securely.
Have more questions? Need a quote or information about our other products or partners in your region? Great! Our team is always happy to help.
Get in touch with us now!
2 Ha’ofe st.
POB 5059
Kadima Industrial Zone
Israel 6092000
www.nemesysco.com
For the first time, InTone offers a complete package to understand and control your call center, from the emotional side. You can test InTone today.
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Nemesysco Ltd.
1 Ha’ofe St., POB 5059
Kadima Industrial Park, Kadima, Israel Postal Code: 6092000
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